10th March 2015

myPTP’s development and the results so far

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A guest blog from Liftshare on the development of myPTP, one of the winning ideas from our challenge, ‘How can we improve transport in Britain?’. Read more about myPTP as showcased on the OS website.

“easy to use and provided travel plans which were well laid out and simple to understand.“

“results were extremely well received, often producing journey opportunities such as cycling, public transport or car-sharing that staff had not considered.”

“not only is it a fantastic tool, very easy to use, but we are really seeing the benefits to the end user.”

This is just a small sample of the feedback myPTP has received so far and it’s only going to get better!

Enabled by Geovation funding, myPTP was developed by Liftshare, as the first ever planning tool to integrate data for all modes of transport; including walking, cycling, public transport, car-sharing and single occupancy car journeys. And myPTP is the only travel planning tool in the market that can integrate Park and Ride schemes into searches.

It delivers a detailed and interactive personalised travel plan in less than a minute, which can be emailed directly to an individual or viewed online through an interactive page of results.

Details within a myPTP include all viable travel options, journey length times, number of changes, mode of public transport (if applicable), petrol costs, CO2 emitted and calories burnt for journeys displayed.

These are all quickly produced once an individual’s name, email address, start and end postcodes, desired arrival departure times and current mode of travel are collected.

To-date myPTP has been used by organisations such as Centrica, National Grid, Everything Everywhere, University of Oxford, Peterborough City Council and many more to help encourage sustainable travel and create behaviour change.

Below follows a snapshot of some of the projects myPTP has assisted and the results so far:

1. EASTLEIGH BOROUGH COUNCIL

Background
Eastleigh Borough Council decided to move office as part of a long-term vision to relocate closer to the town centre to better serve residents, becoming more visible and accessible to the community.

What did they do?
Using the ‘opt-in’ methodology, the Council produced 160 plans using the 1:1 function. This meant that they could produce plans for a date three weeks in advance when transport infrastructure had recovered from the flooding.

The travel survey was sent out to all staff in August 2013 and had 189 staff members respond to it. Out of the respondents, there was a very high opt-in rate of 163 staff requesting a myPTP. The myPTP administrator was then able to download the information and upload it to the myPTP system.

Plans were processed and sent to staff, later followed by the myPTP survey. The survey email included a link to the staff member’s travel plan, allowing them to look at their options again. The customisable text section explained that the first 10 people to complete the survey would win a £2.50 voucher to use at the restaurant on-site.

What did they achieve?
The follow up survey had a response rate of 29.4%.

Results showed that 34% of respondents said they had considered changing the way they travelled as a result of receiving their myPTP. This led to a modal shift of 26%, which saw Single Occupancy Vehicle journeys reduce by 32.4%. The number of those that cycled increased by 80% and train use more than doubled.

Eastleigh Borough Council

Graph 1: The pie charts show the percentage of staff members at Eastleigh Borough Council travelling by different transport modes before and after receiving their myPTP (taken from the responses to the follow up survey).

“MyPTP was easy to use and provided travel plans which were well laid out and simple to understand. Many of the staff who received a travel plan said how it had helped them to consider how they could make changes to their journey to work ahead of our move to a new office location. We will continue to use MyPTP, issuing a personalised travel plan to every new member of staff who joins our organisation.” — Hayley Trower – Transport Policy Officer – Eastleigh Borough Council

2. NORTH BRISTOL NHS TRUST

Background
North Bristol NHS Trust wanted to encourage staff to consider travelling to work by using more sustainable options by providing discounted bus tickets, a cycle to work scheme, car-sharing benefits and providing them with a myPTP.

What did they do?
Using the ‘opt-in’ methodology, the Trust produced 350 plans using the 1:1 function as they were making them as an when staff requested them.

Staff asked to receive an application form for a plan by providing their email on the back of a travelsmart post card and putting it in the internal post to the travel team. Staff would then complete the form with all of their travel details and have a plan mad for them. This was follow by meeting with a travel advisor where they would talk through the myPTP and the initiatives on offer at the Trust.

As well as advertising the travel planning service in different internal communications, the quality of the service ensured that many referrals were actually as a result of word-of-mouth recommendations. This delivery happened over a period of 6 months before the follow up survey was sent out. To date, the survey has been gathering data for just under a week.

What did they achieve?
So far, with the survey only being on for a week, there has been a response rate of 14.3%.

Results showed that 42% of respondents said they had considered changing the way they travelled as a result of receiving their myPTP. This has led to a modal shift of 18%, which saw Single Occupancy Vehicle journeys reduce by 12%. The number of those that cycled increased by a third and bus increased by 67%.

Graph 2: The pie charts show the percentage of staff members at North Bristol NHS Trust travelling by different transport modes before and after receiving their myPTP taken from the responses to the follow up survey.

Graph 2: The pie charts show the percentage of staff members at North Bristol NHS Trust travelling by different transport modes before and after receiving their myPTP (taken from the responses to the follow up survey).

3. CHANDLERS FORD COMMUTER FORUM

Background
Chandlers Ford Commuter Forum Trust wanted to engage with the staff of the largest employers on site to consider travelling to work by using more sustainable options by providing discounted bus tickets, a cycle to work scheme, car-sharing benefits and providing them with a myPTP.

What did they do?
Using data collected by a recent site-wide travel survey, they contacted the businesses to see if they would be interested in providing their staff with a travel plan.

Once businesses had expressed their consent for staff to be contacted, the Commuter Forum team emailed staff giving them the opportunity to opt-out of receiving a myPTP. Those that remained, 481 in all, were sent a plan. They then received the follow up survey two weeks later.

What did they achieve?
So far, 343 staff have been sent the follow up survey as the rest have only recently received their plan and have not received the survey yet. However, in this short period, the response rate has reached 26.5%.

Results showed that 29.7% of respondents said they had considered changing the way they travelled as a result of receiving their myPTP. This has led to a modal shift of 9.9%, which saw Single Occupancy Vehicle journeys reduce by 7.7%. The number of those that car-shared increased by 43% with walking proving to be the next most popular mode to change to.

Graph 3: The pie charts show the percentage of staff members at Chandlers Ford travelling by different transport modes before and after receiving their myPTP taken from the responses to the follow up survey.

Graph 3: The pie charts show the percentage of staff members at Chandlers Ford travelling by different transport modes before and after receiving their myPTP taken from the responses to the follow up survey.

If you would like more information about myPTP and where the tool is heading in the future contact tellmemore@liftshare.com or contact Kate on 01603 389321